Terms of use

These terms are an agreement between you and Gold Station (Gold Line Company, Unified National Number 7049747830) ("Gold Station", "we") for the use of the Gold Station app and website. By creating an account or using the service you accept them, together with the Privacy policy and the Returns & exchange policy. If you do not agree, do not use the service.

Gold Station is an online marketplace showing products from approved Saudi gold merchants. Gold Station's administration reviews and approves each merchant before its store goes live, and we operate the platform and its tools.

Each merchant is an independent business and is the seller: it is responsible for its products, their description, karat, weight, stock, preparation and invoices. Gold Station is not the seller of the products shown unless expressly stated.

The service includes browsing products, stores and offers; the wishlist and cart; Spotlight; showing your used gold to merchants; rental requests; theft and authenticity reports; reviews; and support. Purchasing and payment through the platform are available only where the checkout step is shown; when they are, the terms shown at checkout and the Returns & exchange policy apply.

• You must be at least 18 to create an account.
• Give accurate details and keep them up to date; your account is personal and may not be transferred.
• Keep your password confidential. You are responsible for activity in your account; tell us at once if you suspect unauthorised use.
• You can delete your account at any time under My account → Security & password → Delete account.

Gold jewellery prices are tied to the gold rate and change during the day. Prices shown include VAT unless stated otherwise. The price in your cart is the piece's price when you added it; where purchasing is available, price and stock are re-checked before payment and the final price is shown for you to confirm. The merchant or we may cancel an order based on an obvious pricing error and refund any amount paid.

When you list used gold you confirm that you own it and may sell it, and that the description and photos are accurate. Your listing is seen by merchants selected by Gold Station, and their offers are indicative prices. If you accept an offer, the merchant contacts you to inspect the piece and complete the sale, and the deal is made directly between you and the merchant: Gold Station does not buy the gold or pay for it, and no payment or transfer happens on the platform. The merchant may ask for proof of identity and ownership as the law requires.

A rental request goes to the merchant with the dates you choose, and the total shown is an estimate. The merchant accepts or declines; payment, deposit, handover and return all happen with the merchant under its own terms, including its terms for damage and late return.

Report honestly and only what you actually know. Gold Station staff review reports; theft reports may be circulated to merchants without your identity, and we may cooperate with the competent authorities. False or malicious reports may lead to suspension of the account.

You keep ownership of what you submit (reviews, photos, listings) and grant us a non-exclusive licence to display it in the service as far as needed to run it. Content must be accurate, lawful and respect others' rights, and we may remove content that is not. Reviews are open to customers who actually bought the piece.

Coins are non-cash loyalty points: they are used as a discount on purchases where purchasing is available, cannot be exchanged for cash or transferred, and are lost when the account is deleted.

You may not: commit fraud or impersonate anyone; list gold you do not own or suspect is stolen; carry out any dealing that breaches anti-money-laundering laws; scrape data, disrupt the service or try to bypass its security controls; reverse-engineer the app; or use the service for any unlawful purpose.

The Gold Station name, logo, service design and software belong to us or our licensors; product photos and descriptions belong to the merchants. Using the service gives you no rights in them beyond using the service as intended.

We take reasonable care to keep the service accurate and available, but it is provided "as is" and may be interrupted for maintenance or for reasons beyond our control. Merchants are responsible for their products and their dealings with you. To the extent the law allows, we are not liable for indirect losses. Nothing in these terms limits your statutory rights as a consumer or any liability that cannot be excluded by law.

We may suspend or restrict an account that breaches these terms or is suspected of fraud, and will tell you why unless the law prevents us. You may stop using the service and delete your account at any time.

These terms are governed by the laws of the Kingdom of Saudi Arabia, and its courts have jurisdiction over any dispute arising from them. We will first try to resolve any disagreement amicably through support.

We may change these terms; the date of the last update is shown at the top of this page. We will tell you about material changes in the app or by email before they take effect, and continuing to use the service afterwards means you accept them.