Delete your Gold Station account

• Open the Gold Station app (or sign in at erp.gst-sa.net).
• Go to My account, then Security & password.
• Tap Delete account, enter your current password, and confirm.

Deletion happens immediately and signs you out on every device.

Email support@goldstation.sa from the address registered to your account, with the subject "Account deletion". We check that the request comes from the account owner, delete the account within 30 days and confirm by email.

Your name, email address, mobile number and password; addresses; bank accounts; coins and referrals; reviews; follows; theft and authenticity reports and their photos; used-gold listings and their photos; rental requests; support tickets and messages; notifications; and biometric sign-in keys. Any coin balance is forfeited.

If you have paid orders, the order, invoice, accounting, return and payment records remain — without your name, email or phone — because Saudi VAT law requires them to be kept, for the period it requires. A record proving the deletion took place also remains, holding only a one-way fingerprint of the account ID. None of this can be linked back to you after deletion.

An account cannot be deleted while something is in progress in your name; finish or cancel it first:

• A paid order that is not complete (being prepared, shipped, returned or disputed).
• A used-gold deal in which you accepted a merchant's offer.
• A rental request the merchant has accepted.

Merchant, merchant-team and Gold Station staff accounts cannot be deleted by their users, because they carry obligations and other people's data; the deletion request is recorded and handled by our administration.