Help & support

Sign in, then open My account → Support → New ticket. Replies arrive in the same thread in the app. Tickets are text only, with no attachments; if photos help, email them to the address below with your ticket number.

Write to support@goldstation.sa — preferably from your registered email address if it concerns your account.

• A stolen piece: My account → Report a theft, with a description, photos and the police report number if you have one.
• A suspected counterfeit: the Report a counterfeit button on the product page.

To change your password or delete your account: My account → Security & password. For the data we collect and your rights: the Privacy policy.